UnionCare | Covid19

UnionCare is closely monitoring the spread of COVID-19 (coronavirus). The health and welfare of our employees and customers is of the utmost importance. We've taken a number of steps to promote a safe working environment while maintaining day-to-day operations with as little disruption as possible.

Many state governments have issued stay-at-home orders and the closing of non-essential businesses. Under these orders, many businesses in the financial services sector, including UnionCare, are considered essential businesses, and are therefore permitted to remain open.

Staff Is At Your Service

We are operational and available to answer any client's questions. We have also implemented policies designed to comply with state mandates and to ensure the safety of employees who live and work in those states.

At this time, almost all of our staff is working remotely. However, we continue to stand by, ready to serve and support you. We will continue to provide reliable, open access to the products and services you require.

Plan, Certificate of Policy Limitations that Would Impact a COVID-19 Related Claim

Please know that each claim received will be reviewed consistent with the policy terms and applicable insurance law.

Life Insurance: For Life Insurance, there are no policy limitations that would limit a claim payment resulting from COVID-19, provided the individual met all other policy or certificate requirements.

Accidental Death and Dismemberment (AD&D): AD&D policies do not cover illnesses or diseases. Therefore, death due to COVID-19 is excluded, as are all deaths caused by illness or disease.

Hospital Indemnity: Because COVID-19 is a virus, it would be considered a sickness and the hospital indemnification benefits (admission and confinement) would be payable provided the individual met all other certificate requirements.

Hospital Accident Care Plan: Hospital Accident Care policies do not cover illnesses or diseases. Therefore, hospitalizations due to COVID-19 is excluded, as are hospitalizations caused by illness or disease.


Centers for Disease Control and Prevention (CDC)

CDC guidance on Coronavirus (COVID-19)

United States Coronavirus (COVID-19)


How to Contact Us

During these uncertain times, we encourage you to reach out with any questions or concerns. To reach UnionCare staff, please call 1-888-292-7749 and follow the prompts.

Administrative Office:

P.O. Box 9947
Phoenix, AZ 85068-9947

Call Toll-Free Number:

8:00 AM to 7:00 PM ET
Monday - Friday

Llame GRATIS al:

8:00 AM to 7:00 PM
Zona del Este - Lunes a Viernes

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